Terms & Conditions

About Us

Our pet beds are one of the most luxurious and best quality beds you will find. If you love your pets and want them to have the best sleeps, then have a look at Bruno's Pet Bed. The beds have raised rims to create a sense of security and provide head and neck support for you beloved pets. The superior comfort, is to ensure they are cosy and warm when having a good nap. A good sleep means improved behaviour and health. The versatile design is available in beautiful and natural colours. The beds come in a variety of sizes from extra Small to extra, extra Large! Our lucky pet beds are a seamless addition to any room’s décor. www.brunosbeds.com


This website is operated by Brunos Beds. Throughout the site the terms and conditions refer to our brand. Brunos Beds offers the website, including all information, tools and services available for this site to you, the user, conditioned upon your acceptance of all term, conditions, policies and notices stared here. By visiting our site and purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions ("Terms of Conditions" Terms") including those additional terms and conditions and policies referenced later on. These terms of service apply to all users on this site, including browsers, customers, contributors of content and viewer. We are located in Essex and we aim to deliver your product within 2-8 days. *Please allow a minimum of 7-14 business days for shipping due to the current pandemic.

Did you also know that many of our competitors ship straight from china which can take over 20 business days.


What these terms cover

These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content. You read these terms carefully before you submit you order to us. These terms tell you who we are, how we will provide products to you, how you and we may change if end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss this mistake. By using or accessing any part of our website, you are agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not continue your access on this website or use any services. Any new features or products which are added to the current website will also be connected to these terms and services. You can review the most current and up to date version of the terms of service at anytime on this page. We reserve the right to update, change or replace any part of these terms and conditions by posting updates and changes to our website. It is your responsibility to check this page for any changes that could of been made. Your continued use of access to the website following the posting of any changes constitutes acceptance of those changes.

How we will accept your orders

Our acceptance of your order will take place when we email you to let you know that we have got your purchase conformation and accept it, at which point a contact will come into existence between you and us. We will contact you by email once your purchase has been confirmed. 

If we cannot accept your orders

If we are unable to accept your order, we will inform you of this in a email and will not charge you for a product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because if a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Your order number

We will assign an order number to your order number to you order and tell you what it is and if we accepted your order. It will help us if you can tell uses the order number whenever you contact us about your order.

We only sell to the UK

This website only ships orders purchased from the Uk. Unfortunately, we do not accept orders outside of the United Kingdom.

Product may vary slightly from their pictures.

The images of the products on our website may vary slightly to the actual product. Although we have made every effort to display the colours and material accurately, we cannot guarantee that a devises display of the colour accurately reflects the colour and material of the products. Your product may vary slightly from those images. The product packaging may also vary depending on our resources.

Delivery costs

The delivery cost will be as displayed to you on our website. Delivery is currently FREE of charge at this moment in time.


Online store terms

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmission over various networks and changes to conform and adapt or data or technical requirements of connecting networks or devises. Credit Card information will also was be encrypted during transfers. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience inly and ill not limit or otherwise affect these terms.

We are not responsible for delays outside our control

If our supply of the products is delayed by an event outside our control then we will contact you as soo as possible to let you know and we will take steps to minimise the effects of the delay. Provided we do this we will not be liable for delays caused by the events,  but if there is a risk of substantial delay you may contact us to end the purchase and receive a refund for any products you have paid for and not received.

When you become responsible for the goods

A product which is goods will be your responsibility from the time we deliver the product to the address you have gave us.

When you own goods

You own a product which is goods once we have received payment in full.

You can always end your contract with us.

Your rights when you can end the purchase will depend on what you have bought, whether there is anything wrong with it and when you decided to end the purchase.


You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods. If you are a customer then you have purchase our products online and you may have a legal right to change your mind within five days and receive a refund. Every item we sell is carefully inspected before despatch, although very rarely problems may occur. If an item is received as faulty please advise our customer service team within 24 hours of receipt, and a full refund not including delivery costs will be issued. If you change your mind, returns will be accepted within five days and refunded if goods are undamaged and in their original packaging. You will need to pay for the delivery cost to return the item to us. Delivery costs are non-refundable on returned or cancelled orders where goods have already left our warehouse. For information on damaged or faulty goods and returns please see our Terms and Conditions. The products have been unsealed. This is for health protection or hygiene purposes, once these have been unsealed after you receive them and any products which become mixed with other items after delivery.

How to contact us

If you are in need to contact us for any reason then please feel free to drop us an email with you name, address, details of the order and where available, your email address. Complete online on the form on our website.

Modifications to the service and prices

Prices for our products are subject to change without notice. We reserve the right as any time to modify or discontinue the service (or any part or content therefore) without notice at any time. we shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

Products and services

These products may have limited quantities and are subject to return or exchange only according to our return policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store, We cannot guarantee that your computer monitors display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person. We may exercise this right on case by case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of the products or product pricing are subject to change at anytime without notice, at the sole discretion of us, We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.  We do not warrant the quality of any product, services, information or other material purchased or obtained by you will met your expectations or that any errors in service will be corrected.